For: SDM Medical PLLC Clinical Services

Effective Date: November 1, 2025
Last Updated: March 30, 2026

SDM Medical PLLC
Stacey Denise Moore, MD
Doing business as Dr. Stacey Denise | The Neuroaesthetic MD

SDM Medical PLLC provides telemedicine services to patients located in Texas, California, Kentucky, Maryland, and Ohio. This page explains what telehealth is, how it works, and your rights and responsibilities.

What Is Telehealth?

Telehealth (also called telemedicine) is the delivery of healthcare services using electronic communication technologies, such as video conferencing, secure messaging, and remote monitoring devices.​

Services Provided via Telehealth

Initial consultations (75–90 minutes)

Follow-up visits (2-week, 4-week, 8-week check-ins)

Hormone replacement therapy (HRT) management

Metabolic health support (including GLP-1 management)

Nutritional genomics-informed care

Lab review and interpretation

Prescription management

Lifestyle medicine coaching (clinical tier)

Remote monitoring with wearable devices (optional)

Patient Eligibility & Requirements

You Are Eligible If:

You are physically located in Texas, California, Maryland, Kentucky or Ohio at the time of each visit​

You have reliable internet access and a device with camera and microphone

You are able to provide informed consent

Your condition is appropriate for telehealth evaluation

You are 18 years of age or older

You Are Not Eligible If:

You require emergency or urgent care

Your condition requires in-person physical examination

You are located outside Texas, California, Maryland, Kentucky or Ohio during the visit

You are unable to participate in video visits

You are seeking controlled substance prescriptions for initial treatment (restrictions apply per state law)

Technology Requirements

Computer, tablet, or smartphone with camera and microphone

Reliable high-speed internet connection (minimum 3 Mbps recommended)

Updated web browser or telehealth app

Private, quiet location for appointments

Backup phone number in case of technical issues

Email address for receiving appointment links and follow-up information

Supported Platforms: We use HIPAA-compliant telehealth platforms. You will receive connection instructions before your appointment.

Standard of Care

Telehealth services meet the same standard of care as in-person visits. Dr. Stacey Denise Moore will conduct thorough evaluations, review relevant medical history and labs, and develop appropriate treatment plans.​

Good Faith Exam: Texas, California, Kentucky, Maryland and Ohio law require that a physician establish a valid physician-patient relationship before prescribing medications via telehealth. This includes an appropriate medical evaluation based on your presenting condition.​

Limitations of Telehealth

Physical examination is limited to what can be observed via video

Technical issues may interrupt or delay care

Not appropriate for emergencies or acute conditions requiring immediate intervention

Certain procedures cannot be performed remotely

Prescriptions may have limitations based on telehealth regulations

Lab work requires in-person collection at a local facility

Emergency Protocol

Telehealth is not for emergencies. If you experience a medical emergency:

Call 911 immediately

Go to the nearest emergency room

Contact your local emergency services

Examples of emergencies include:

Chest pain or difficulty breathing

Severe allergic reactions

Loss of consciousness

Severe bleeding

Suicidal or homicidal thoughts

Stroke symptoms

Privacy & Security

All video visits use HIPAA-compliant, encrypted platforms

Your health information is protected according to our Privacy Policy

Sessions are conducted through secure, password-protected connections

You are responsible for ensuring your device and internet connection are secure

Do not share your login credentials with others

Ensure you are in a private location where others cannot overhear your consultation

Recording Policy: Sessions are not recorded unless you provide explicit written consent. If recording is necessary for clinical documentation, you will be notified in advance.

Informed Consent

Before receiving telehealth services, you will be asked to sign a Telehealth Informed Consent Form acknowledging:

You understand the nature of telehealth and how it differs from in-person care

You understand the benefits and limitations of telehealth

You consent to treatment via telehealth

You understand the technology requirements and privacy considerations

You agree to be physically located in Texas, California, Kentucky, Maryland or Ohio during all visits

You understand the emergency protocol and limitations

You may withdraw consent for telehealth services at any time by notifying us in writing.

Prescribing via Telehealth

Dr. Stacey Denise Moore may prescribe medications via telehealth when clinically appropriate. Texas, California, Kentucky, Maryland and Ohio regulations require:​

Establishment of a valid physician-patient relationship

Appropriate medical evaluation based on accepted standards of care

Ongoing monitoring and follow-up

Compliance with controlled substance regulations (if applicable)

Prescribing Limitations:

Some medications may require in-person evaluation

Controlled substances are subject to additional restrictions

Prescriptions are sent electronically to your preferred pharmacy

You are responsible for pharmacy costs and insurance coverage

Patient Responsibilities

You agree to:

Be physically located in Texas, California, Kentucky, Maryland, or Ohio during all visits (you may be asked to verify your location)

Provide accurate and complete health information, including current medications and medical history

Follow treatment recommendations and participate actively in your care

Attend scheduled follow-up appointments

Pay for services according to our Financial Policy

Notify us of any changes in your health status or contact information

Complete any required lab work or testing in a timely manner

Inform us if you change your physical location or state of residence

Failure to comply with patient responsibilities may result in discontinuation of care.

Insurance & Payment

SDM Medical PLLC is a cash-pay practice. We do not bill insurance directly.

What This Means:

Payment is due at the time of service

You will receive a superbill (detailed receipt with diagnosis and procedure codes)

You may submit the superbill to your insurance company for potential out-of-network reimbursement

Reimbursement is not guaranteed and is between you and your insurance company

Labs and Medications: May be processed through your insurance when applicable. You are responsible for verifying coverage and paying any copays or deductibles.

See our Financial Policy for complete payment details.

Technical Difficulties

If you experience technical difficulties during your appointment:

Try refreshing your browser or reconnecting to the video platform

Call our backup number immediately: 832-299-5229

We will attempt to reconnect via phone or reschedule if necessary

You will not be charged for appointments that cannot be completed due to technical issues on our end

If you are more than 15 minutes late due to technical issues, your appointment may need to be rescheduled.

State-Specific Requirements

Texas Patients

Must be physically located in Texas at time of service

Dr. Moore holds an active Texas medical license (#M8193)

All care complies with Texas Medical Board telehealth regulations

Ohio Patients

Must be physically located in Ohio at time of service

Dr. Moore holds an active Ohio medical license (#35.154137)

All care complies with Ohio State Medical Board telehealth regulations

California Patients

Must be physically located in California at time of service

Dr. Moore holds an active California medical license (#206758)

All care complies with California State Medical Board telehealth regulations

Maryland Patients

Must be physically located in Maryland at time of service

Dr. Moore holds an active Maryland medical license (#D0105958)

All care complies with Maryland State Medical Board telehealth regulations

Kentucky Patients

Must be physically located in Kentucky at time of service

Dr. Moore holds an active Kentucky medical license (#61731)

All care complies with Kentucky State Medical Board telehealth regulations

Questions?

Contact us at:

SDM Medical PLLC
Stacey Denise Moore, MD
5373 W Alabama St., #204
Houston, TX 77056
Email: [email protected]
Phone: 832-299-5229